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Here are some of the most frequently asked questions from our customers.  If you have a question that is not answered here please give us a call at Ken Smurthwaite Heating Ltd. and we will be happy help you.

Q: How often should I change my furnace filter?

A:  Your filters should be changed in the Spring and Fall.  Also, be mindful of any work being done in your home.  If you have been doing any renovations while the furnace has been running your filter may need changed more frequently.

Q:  Ice has formed on the pipe coming in from the Air Conditioner outside and it has stopped cooling my house.  What could be wrong?

A:  First of all shut down your air conditioner to give the pipe a chance to thaw out.  More than likely your unit is not getting enough air flow or it is possibly low on refrigerant.  Check your furnace filters and if they are dirty or clogged then change them.  Restart your system.  If the problem reoccurs then give us a call to schedule service.

 Q:  How do I register my new equipment?

A:  Equipment such as furnaces and air conditioners can both be registered on line with the manufacturer and in some cases if they qualify, with the government for their incentive rebates.  We are happy to do this registration for you at no charge.  If you have the internet available the registration and/or rebate information will be emailed directly to you.  If  the internet is not available we will print off the information and forward it to you.

Q:  What does SEER mean?

A:  SEER is the short form for “Seasonal Energy Efficiency Ratio”.  The higher the SEER value the more efficient the unit.  It is calculated by dividing the total cooling of an air conditioner during its normal annual usage period for cooling by the total electrical energy input in watt-hours during the same period.

Q:  What Extended Warranty packages are available?

A:  Extended warranties are available through Integrated Warranty Systems.  They can be purchased on existing and new equipment.  They cover labour and parts for HVAC equipment under normal wear.  The plan does not cover normal gas furnace or air conditioner maintenance like filter changes, cleanings or damage due to external causes.